We want you to be beyond excited and extremely thrilled with your Rock Tribe purchase! If for any reason you are not, you can return qualifying merchandise for a refund within fifteen (15) days of the order date and we will honor the return subject to the Return + Refund Policies below.
RETURN + REFUND POLICIES
- Merchandise must be returned to Rock Tribe within 15 days of the purchase date and in its original packaging for a full refund, less the original shipping cost. Shipping and handling costs incurred or associated with returned merchandise are your responsibility.
- Rock Tribe does not assume responsibility or reimbursement for returned merchandise packages that are lost, stolen, or mishandled. Rock Tribe is not responsible for any merchandise returns that fail to arrive at our facility.
- When returned, Rock Tribe will only accept merchandise that is unworn, unopened, and in all original packaging along with a completed Return Merchandise Authorization (RMA).
- TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION: Prior to returning any merchandise, please email firstname.lastname@example.org and include your name, order number, and SKU code(s) of item(s) for return. Please write the RMA code on your itemized receipt and return it along with the merchandise.
- Rock Tribe does not accept merchandise returns that have been worn, tarnished, altered or damaged and reserves the right to refuse the return of merchandise that does not meet the requirements of the Return + Refund Policies and are based on our discretions.
- Refunds are processed within 10 business days, presuming the merchandise has met the requirements of the Return + Refund Policies. Refunds are only issued in the original form of payment.
- Sale items are FINAL SALE.
- Rock Tribe merchandise purchased online cannot be returned to any of our brand or retail and boutique affiliates, they must be returned to our office.
- Merchandise purchased at any of our brand or retail and boutique affiliates cannot be returned online, they must be returned to the location of the purchase. Please be aware of their individual return policies and procedures.