• Instagram - Black Circle
  • Facebook - Black Circle

At Rock Tribe, were inspired by adventures of wanderlust—

the places we go, the people we meet and the colors,

patterns, materials and textures we see.

WE ALSO BELIEVE IN FREE SHIPPING.

© 2019 by ROCK TRIBE ALL RIGHTS RESERVED

SHIPPING + DELIVERY

DOMESTIC SHIPPING /// FREE FOR ALL FIFTY

 

Shipping is on us for all domestic orders (no minimum or code needed), including Alaska and Hawaii. We ship to all P.O. Boxes and APO/FPO/DPO addresses.

Our domestic shipping carrier is the United States Postal Service (USPS). Most orders arrive within three (3) business days from the day the package is processed for shipment. You will receive an email with a carrier tracking number at that time. More delivery time is needed when packages are in transit over holiday weekends as well as if the destination is in Hawaii or Alaska. 

If you are interested in expedited or Express shipping, please contact info@rock-tribe.com.

INTERNATIONAL SHIPPING 

We have a $14 (USD) flat rate express shipping for all international orders. Deliveries to U.S. territories (Guam, American Samoa, Puerto Rico, Northern Mariana Islands and the U.S. Virgin Islands) are subject to international shipping rates and we often have free international shipping promotions, so make sure to join our tribe for updates HERE.

International orders arrive five (5) to eight (8) days from the date the package is processed for shipment and is dependent upon the fastest international shipping carrier to your area (Canada Post, DHL Express, or FedEx). More delivery time is needed when shipments are in transit over holidays celebrated in the United States. Once your order is processed, you will receive an email with a carrier and carrier tracking number. 

Rock Tribe cannot control nor is responsible for any duties and/or taxes applied to your package. When your order is shipped outside of the United States, you (the buyer, the addressee, etc) are responsible for paying any/all additional charges for customs clearance. Because customs policies vary, please check the customs policies in your country so your package isn't delayed in transit. In addition, we must declare all items at their full retail price— it is against the law to alter or decrease the USD ($) amount to lower any international custom fees you may incur. 

If you are interested in expedited or Express shipping, please contact info@rock-tribe.com.

INTERNATIONAL SHIPPING RESTRICTIONS

 

Due to the restrictions of our international shipping partners, we do not ship to the following countries:

 

Afganistan

Belarus 

Burma

Congo

Cote d'Ivoire

Cuba

Iran

Iraq

Lebanon

Liberia

Libya

North Korea

Pakistan

Somalia

Sudan/South Sudan

Syrian Arab Republic

Yemen

Zimbabwe

PROCESSING TIME

Most orders ship within two (2) business days, Monday to Saturday. No orders are shipped on Sundays or U.S. holidays. Custom and wholesale orders are subject to more processing time.

 

TRACKING YOUR ORDER

 

When your order is processed for shipment, we will send you an email to confirm the status of the package, including the shipping carrier and tracking number of the package.

ALTERING OR CANCELING YOUR ORDER

 

If you need to change or cancel your order, please contact us immediately at info@rock-tribe.com with the Subject: CHANGE ORDER or CANCEL ORDER and include your name, the order number, and details of the change or cancel within the email.

 

PLEASE NOTE: Orders are usually processed and shipped within two (2) business days and once your package has left our office, we are unable to change or cancel it. We do not have the authority to cancel orders while they are in the possession of our shipping carriers.

DAMAGED GOODS UPON ARRIVAL 

Don't worry— we've all been there! Damages and unforeseen defects may happen after your order leaves our HQ. If you find yourself in this situation, please contact us immediately at info@rock-tribe.com with your name, order number and photos of the damage. We'll have a look and let you know how we can correct the situation for you.